Frequently asked questions

Answer – Whilst we understand the frustration all students must be feeling as a result of the most recent National Lockdown, a legally binding tenancy agreement has been signed. This means full rental must be paid when due and early termination of your contract can only happen if a replacement student is found to take over your room (see link for cancellation policy provided in the first question of this section of the FAQ). We are also aware that Student Finance is still being paid as normal so this will assist you with ensuring your rent is paid on time and in full.

Private student accommodation providers, like Cloud Homes, are also very different to the accommodation offered directly by Universities. ANUK/Unipol (the student accommodation standards and accreditation) have clarified the difference between the University Campus and privately run halls:

Please also note that Student accommodation providers are very different from universities: their only income comes from rents whereas in a University accommodation is not the main business and most universities are keen to stress that on-line teaching, resources and assessment continues and they continue to receive their main source of income in the form of academic fees. Also, important to remember that for many landlords in off-street housing, this is their only asset and pension so important not to batch them together with unscrupulous money-grabbing landlords.

Although we understand it must be incredibly frustrating to not be allowed to study within your university, Cloud Student Homes are still able to fulfil our obligations to you as a tenant. The accommodation is available for you to live in and full Covid-19 procedures are in place within your building to ensure this can happen safely.

Answer – Cloud Student Homes do not own the buildings we manage. We are managing agents operating on behalf of individual landlords across the country. Private student accommodation providers, like Cloud Student Homes, are also very different to the accommodation offered directly by Universities. ANUK/Unipol (the student accommodation standards and accreditation) have clarified the difference between the University Campus and privately run halls:

Answer – If you have lost your job as a result of this current lockdown we require evidence in the form of a recently dated letter/email from your employer confirming that they can no longer offer you work and have not furloughed you as a result of the recently announced lockdown. Once we have receipt of this your site manager will be happy to discuss a payment plan with you to help you manage your rent payments during the lockdown. It is important to note that we cannot offer any discounts in rent and the full amount must still be paid in full by the end of your contract.

The same procedure will apply if you are financially reliant on a family member who has lost their job as a result of this lockdown.

Answer – Our terms and conditions allows students to cancel/amend their tenancy fewer than 7 calendar days before your AST start date without incurring a penalty. We will not be able to accommodate changes to your contract start date if this cooling off period has ended and rent will be due as per your contract. If you wish to cancel at this stage then you will need to find a replacement tenant (please refer to the full cancellation policy for terms and conditions of this).

Answer – A legally binding tenancy agreement has been signed by you and so you are contractually obliged to fulfil all terms within this agreement (a copy of this for your review can be found on your Sturents account). This includes the payment of rent as and when due. If you wish to be released from your contract, you must find a replacement tenant to take over your room however for full details of our cancellation policy on our Terms and Conditions, Section 4.