Complaints Procedure (Students)
CLOUD STUDENT HOMES COMPLAINTS PROCEDURE
At Cloud Student Homes we aim to resolve all complaints in the first instance on site, and we advise all students to raise any issues to their Accommodation Team by emailing the site directly.
When a complaint is received the stages detailed below must be adhered to on every occasion.
Firstly, complaints will be dealt with by the Accommodation Team, therefore any correspondence received by any other team will be forwarded in the first instance to your Residence Team.
To ensure all complaints are taken into consideration the following stages are followed:
- All new complaints are dealt with initially by the Accommodation Team on site. These complaints will need to be investigated however we aim to respond to the complainant within 10 working days. If the student is not satisfied with how the complaint has been handled and wishes to escalate this, or if the Accommodation Team deem appropriate this will be sent to the Operations Manager.
- Any escalated complaints will then be investigated by the Operations Support Manager, who will investigate the complaint and its handling, we aim to respond to the complainant within 10 working days of receiving the request for escalation If the student is not satisfied with how the complaint has been handled and wishes to escalate this, or if the Operations Support Manager deems appropriate this will be sent to the Head of Operations.
- Any escalated complaints will then be investigated by the Head of Operations, who will investigate the complaint and its handling, we aim to respond to the complainant within 10 working days of receiving the request for escalation.
- Any final escalated complaints will be investigated by the Director or Company CEO, who will investigate the complaint and its handling. The student will be notified of the final decision within 10 working days of receiving the request for escalation.
Cloud Student Homes aims to resolve a problem before it becomes a complaint and ensure that the student experience is at its highest.
Head Office / Operations Office; Old Fire Station, Salt Lane, Salisbury, SP1 1DU
00 44 330 053 5701
To provide feedback – please click HERE to contact us directly
As Cloud Student Homes is an accredited member of the ANUK Code of Standards; if you continue to be dissatisfied by the outcome (or for failures to correct a breach) then you have the opportunity to discuss with the administrator further.
Not Just a Room, We Are Home
You need look no further than Cloud Student homes for safe, secure, hassle-free student accommodation in many cities such as Leicester accommodation, Liverpool accommodation, and Loughborough accommodation. They’re just some of the many locations where you’ll find our modern, fully furnished student homes. We offer premium student accommodation Canterbury, Chester, and many more cities. We have a wide range of first-class rooms and studios. Students will benefit from great rates, all the mod cons of home, onsite facilities, and rent inclusive of all bills and superfast Wi-Fi.
Student homes in cities like Liverpool and Leicester isn’t just about the roof over your head, it’s about living in a safe, secure and hassle free environment…..with quality WiFi of course! With so many options available, we’re sure to be able to find the perfect match for you. Check out our locations and rooms, we’ll be very happy to arrange a viewing for you, or you can book online. You’ll soon discover why so many of our students choose to rebook with us year after year. Our buildings are accredited with the national code for large student developments.
Feel Right at Home with Cloud Student Homes
Here at Cloud Student Rooms, we want all our students to feel right at home. To that end, we’ve created an environment that’s friendly and welcoming where student accommodation Canterbury can feel safe and relaxed. Thanks to our onsite management teams, you’ll always have someone to speak to if you have any problems or queries.
And because we know that juggling costs while studying can be a headache, we’ve made life that little bit simpler for our tenants. You pay your month’s rent, and this will cover all your utilities too, including:
No setting up accounts or paying money to different providers – just one, simple payment; easy! Gas, electricity, WiFi, all looked after. Your building has a dedicated team, no need to contact letting agents to wait ages for responses. Our student app will soon enable you to report maintenance issues and keep track of social events. All of our staff are trained in student welfare and health and safety. If you’d like to learn more about our service and accommodation, full information can be found by clicking on our FAQs section.
All Utilities
No unexpected bills
Superfast Broadband
Superfast broadband included
Secure Building
On-site professional management
Fully Furnished
All our rooms come fully furnished
About Cloud Student Homes
Ending up saddled with accommodation that’s barely fit for human habitation can be a nightmare.
Trust us, we hear you. This is why we set up Cloud Student Homes – to provide student accommodation with affordable, high-spec student accommodation Canterbury. And when it comes to student life, we know that your time spent at Uni is more than just work, work, work. So that you have ample opportunities to let your hair down and enjoy yourself, we’ve purposely cherry-picked the best spots for our accommodation.
No matter what location you choose, you’ll find yourself just a stone’s throw from the city centre where all the action is located. And, of course, you’ll never be too far from your campus either. The team at Cloud Student Homes really are committed to making your stay with us a pleasant one. No matter what issues should arise, you’ll always be able to speak to one of our friendly team who will be more than happy to assist you.
We’ve also made it as easy and affordable as possible to book with us. For instance, subject to meeting the criteria, you can opt to pay for your room in as many as nine installments or you can pay when your loan arrives if you’d prefer. Just email, call or live chat to discuss your options. And with rates as competitive as ours, there’s no reason why you can’t live comfortably while you study.
Your beginning starts here, so make sure you do it right. If you’d like to find out more about our student accommodation Canterbury, call Cloud Student Homes today to speak to a member of our knowledgeable team.
